Privacy Policy

Information We Collect: We collect information that identifies, relates to, describes, or could reasonably be linked to you. This includes:

• Client & Lender Information: Names, business contact details, and loan-specific instructions.
• Appraiser Information: Professional licenses, insurance documentation, tax identification numbers (W-9), background check results, and payment information.
• Property & Transaction Information: Property addresses, owner names, contact information for site visits, sales contracts, and property characteristics necessary for appraisal completion.

How We Use Your Information: We use the collected information for the following business purposes:

• Service Delivery: Facilitating the appraisal process, including engaging qualified appraisers and delivering completed reports to lenders.
• Compliance: Maintaining records required by state AMC registration laws, the Appraiser Independence Requirements (AIR), and USPAP.
• Payment Processing: Managing fees paid by clients and remitting payments to independent appraisers.
• Communication: Providing status updates and responding to inquiries regarding specific appraisal orders.

Information Sharing and Disclosure: We do not sell your personal information. We share information only in the following circumstances:

• With Affiliates: Limited information may be shared with affiliated lenders to ensure accurate property information is provided.
• With Independent Appraisers: Providing property and contact details to the appraiser assigned to the order.
• With Regulatory Bodies: Disclosing information to state appraisal boards or federal regulators as required by law.
• Third-Party Service Providers: Sharing data with third-party vendors necessary for operations (e.g., USPAP auditor, cloud hosting, payment processors) under strict confidentiality agreements.
• Legal Requirements: If required by subpoena, court order, or to protect our legal rights.

We do not sell, rent, or share your mobile phone number or any SMS-related information with third parties for marketing or promotional purposes. Your phone number is used exclusively for account authentication, security, and service-related communications. We are committed to protecting your privacy and complying with all applicable data protection regulations.

We implement industry-standard administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, or alteration. Access to sensitive data is restricted to authorized personnel who require it to perform their professional duties.

We retain appraisal-related information for as long as necessary to fulfill our contractual obligations and comply with statutory record-keeping requirements, typically spanning five to seven years depending on state and federal regulations.

Depending on your jurisdiction (such as California under the CCPA/CPRA), you may have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact our compliance department at the email address provided below.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Effective Date" at the bottom of this document will indicate when the latest revisions were made.

If you have questions or concerns about this Privacy Policy or our data practices, we can be contacted at:

compliance@lendervend.com

1-650-259-7400