LenderVend Privacy Policy & Terms

Welcome to LenderVend Appraisal Zone, a product of LenderVend, LLC (“LenderVend”, the “Company”, "we," "us," or "our"). This Privacy Policy & Terms notice describes your access to and use of access to and use of our client software and services we offer (our "Services"). Please read this Privacy Policy and Terms notice carefully to understand our policies and practices regarding your information and how we will treat it.

By using this website, you agree to this Privacy Policy. Our policy may change from time to time (see Changes to our Privacy Policy). Your continued use of the website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. We will also keep prior versions of our Privacy Policy in an archive for your review upon request.

We collect information to provide better Services to our users, and we want to be clear as to how we use the information we collect and the ways by which you can protect your privacy.

Our Privacy Policy covers: (1) what information we collect and why we collect it; (2) how we use that information; and (3) how we maintain, protect and disclose that information.

Our policy applies to information we collect: (1) On the website; (2) in e-mail, text and other electronic messages between you and LenderVend; and (3) through mobile and desktop applications you use to access LenderVend Services, which provide dedicated non- browser-based interaction between you and LenderVend.

It does not apply to information collected by: (1) us offline or through any other means, including on any other website operated by us or any third party (including our affiliates and subsidiaries); or (2) any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on LenderVend.

We collect several types of information from and about users of LenderVend, including information: (1) by which you may be personally identified, such as name, postal address, e-mail address, telephone number, billing & payment information, and any other identifier by which you may be contacted online or offline (“personal information”); and (2) about your internet connection, the equipment you use to access LenderVend and usage details.

We collect this information: (1) directly from you when you provide it to us; and (2) automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons, and other tracking technologies.

Information we collect that is critical to access some core Services provided by LenderVend is collected at account registration and validation. Failing to provide required personal information will prohibit the use of some LenderVend Services.

LenderVend acknowledges that individuals have the right to access the personal information that we maintain about them. Users may access their personal information, review its accuracy, and update as necessary, by accessing their accounts. Individuals unable to access, correct, amend, or delete inaccurate data should refer to this policy’s Contact Information section. Authentication is required to access all of your personal information. Failing to provide appropriate authentication will result in denial of access to such information. You are responsible for keeping your personal information up-to-date while having an active account with LenderVend.

The act of registering for LenderVend website services, providing personal information, and agreeing to LenderVend Privacy and Terms constitutes your consent to our use of your information.

The information we collect on or through LenderVend may include:

Information that you provide by filling in forms on LenderVend. This includes information provided at the time of registering to use LenderVend, subscribing to our Services, posting material, or requesting further Services. We may also ask you for information when you report a problem with LenderVend.

As you navigate through and interact with LenderVend, whether as a registered user or otherwise, you acknowledge and agree that you are giving us your consent to track your activities as you use our services. We may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

Details of your visits to LenderVend, including traffic data and other communication data and the resources that you access and use on the Website.

Information about your computer and internet connection, including your IP address, operating system and browser type. (Note that one reason we may collect and analyze such information is to protect our systems and Services against automated abuse. We also continually monitor our systems to check that they are working as intended and to detect and fix errors as quickly as possible).

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of LenderVend. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to LenderVend.
  • Flash Cookies. Certain features of LenderVend may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on LenderVend. Flash cookies are not managed by the same browser settings as are used for browser cookies.
  • Web Beacons. Pages of the Website and our e-mails may contain small electronic files known as web beacons (also referred to as pixel tags) that permit a Company, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics.

We use information that we collect about you or that you provide to us, including any personal information: (1) to present LenderVend and its contents to you; (2) to provide you with information, products or Services that you request from us; (3) to fulfill any other purpose for which you provide it; (4) to provide you with notices about your account, including expiration and renewal notices; (5) to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; (6) to notify you about changes to LenderVend or any products or Services we offer or provide through it; and, (7) for any other purpose with your consent.

We may disclose your personal information: (1) to provide, improve, protect, and promote our Services; (2) to comply with any court order, law or legal process, including responding to any government or regulatory request, including to meet national security or law enforcement requirements; (3) to enforce or apply our Terms and other agreements, including for billing and collection purposes; and (4) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our customers or others. (This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction).

We may work with trusted third party agents to help us provide, improve, protect, and promote our Services. The parties include IT services, customer support services, and payment processors. These parties are authorized to access your information only as necessary to perform tasks on our behalf.

If we ever were to engage in any onward transfers of your data with third parties other than our agents, for a purpose other than which it was originally collected or subsequently authorized, we would provide you with an opt-out choice to limit the use and disclosure of your personal data.

Additionally, your personal information collected may be accessible to your company’s administrators, and other company administrators with whom you have registered with (by, for example, joining a connected account). Such entities may have the ability to monitor, use or disclose data available. Please refer to those organization’s internal policies for inquiries related to how they may use your information.

Mobile information and SMS consent: The sharing described above does not permit third parties or affiliates to use your mobile information or SMS opt-in data and consent for their own marketing or promotional purposes. We do not sell this information. We disclose it to service providers only as needed to operate and support our messaging program, or when legally required.

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Consequently, any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Website.

Our Privacy Policy applies to all of the Services offered by LenderVend and its affiliates, but excludes services that have separate privacy policies that do not incorporate this Privacy Policy.

Our Privacy Policy does not apply to services offered by other companies or individuals, including shared content, products or sites that may be displayed to you as you use our Services. Our Privacy Policy does not cover the information practices of other companies and organizations with whom you may share our Services, and who may use cookies, pixel tags and other technologies to serve and offer Services to you.

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users.

LenderVend Authentication Messages

By separately opting in to SMS authentication, you agree to receive text messages from LenderVend containing one-time passcodes to verify your identity or access your account. Messages may be sent using automated technology. This program does not send marketing messages.

Providing your phone number or acknowledging our Privacy Notice and SMS Terms alone does not enroll you in SMS messaging.

Consent

Participation is voluntary. Providing your phone number or accepting these website Terms alone does not enroll you in our SMS program.

Message frequency and charges

Message frequency varies based on your interactions with us. Message and data rates may apply.

Opting out

Reply STOP to any message to unsubscribe from the SMS program. You may receive one final message confirming your unsubscribe request. After that, you will no longer receive messages from that program unless you opt in again.

Help

Reply HELP for assistance, or contact compliance@lendervend.com

Delivery

Message delivery depends on your wireless provider and network availability and is not guaranteed. Carriers are not liable for any delayed or undelivered messages.

SMS privacy

We do not sell or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes. We may share necessary information with service providers that help us deliver and operate our messaging program.

It is our policy to post any changes we make to our Privacy Policy on this page. The date the Privacy Policy was last revised is identified at the bottom of this policy. You are responsible for periodically visiting our Website and this Privacy Policy to check for any changes.

Please send any concerns over the collection, use, or accuracy of your personal information, including access to your account, directly to your company's administrator.

To request additional information regarding your account or your personal information, including the correction, amendment or deletion of inaccurate data, please contact our compliance department at the email address provided below.

If you are unable to address your concerns with your registered company administrators, or you are a company administrator, and have a question, comment or concern about this Privacy Policy or our privacy practices, you may contact us at:

compliance@lendervend.com

1-650-259-7400

Last Modified: 10/1/2026